Support and Contact Us

CasiGO prides itself on giving every player first-class customer service. Our team of agents is here to support and assist you in any way we possibly can. If you have any questions, concerns or need help with any element of the casino, you can contact the CasiGO team - we are available 24 hours a day, 7 days a week.

Our confident, well-trained and friendly customer support team can assist in a variety of different languages too
 

How to Contact the CasiGO Casino Customer Support Crew

Whether you need help registering your account, making deposits or getting your hands on bonuses, we’re available around the clock to help you. Here’s how to contact a member of the team:

Support Email: support@casigo.com

Livechat support

Support Hours are 24/7, 7 days a week

Below are answers to some of the most frequently asked questions we receive. If you aren’t able to find a solution here, please don’t hesitate to get in touch.


Frequently Asked Questions

Q: There’s bonus money in my Casigo account, but when I try to play a game, I get a message saying I have insufficient funds. What’s this about?
A: The promotion from which you took your bonus offer determines how the bonus money can be used within the casino. Some bonus money may only be used on certain games, like slots or scratch cards. If you have any questions regarding this, please get in touch with our Live Chat team who will be able to assist you and pin point which games the bonus is applicable to.

Q: My withdrawal is still pending – why?
A: After you make a withdrawal request, it takes up to 2 working days to accept the withdrawal.

Q: Help! I forgot my password.
A: There are two ways to recover or reset your Password. There is a Forgotten Password link in the main menu or you can click on the Login button and a link below the login area which says Forgotten Password. Click either of these links and follow the instructions. If you are still having problems, please contact our Support team to help you resolve this issue.

Q: Are you sure my payment information and transactions are safe and secure?
A: Casigo Casino uses 128-bit SSL protocol to encrypt your details, keeping everything com-pletely safe.

Q: How long does it take to get a response from the customer support crew?
A: You’re always welcome to contact us with support issues and questions. There’s always a support agent on the live chat line waiting to help you immediately. We endeavour to answer all email queries within 72 hours.
 

Help with Troubleshooting

With so many different browsers available on desktop and mobile devices, along with a variety of computer configurations, sometimes problems occur. While we ensure full compatibility to the best of our ability, there may be times when you need help with troubleshooting.

Often, a lot of problems can be fixed just by refreshing your page. If this doesn’t work, the next step is to clear the cache and cookies in your browser.

If you still continue to experience difficulties with your particular browser, you could try a different browser. If nothing works, please don’t hesitate to get in touch with the customer care team and we’ll try to assist you as best we can.

We’re Always Ready to Help. Casigo Casino is big on customer service. We’re always available on email and live chat support. Our VIP members receive a direct line to their personal VIP host who is available 24 hours a day, 7 days a week.

Connect With CasiGO!

A beautifully designed online casino website will attract many players but without a large and varied catalogue of games and a friendly and efficient customer service team that’s available 24/7, the casino won’t be able to deliver. Trustworthiness is one of the most important qualities when it comes to online casinos, and one of the ways to measure reliability is by a casino’s customer service team. When a player at CasiGO has a question that needs answering, they can quickly and easily connect with our customer service team, who are friendly, responsive and knowledgeable. For us, a great customer service experience will attract more players and keep existing players happily spinning the reels, while we are there if you have important questions that need to be addressed quickly means less stress and

At CasiGO Casino, you can easily chat with a customer service person via our Live chat. Open 24/7, players can quickly and easily contact someone that will help them with queries about bonuses, promotions, wagering requirements or in fact, any question you may have. Feel free to use the live chat whenever you want to, our customer service team is waiting for you and will willingly help you resolve any problem you have.

To access the Live Chat, click on the “Support” option in the site’s menu and this will lead you to the various ways you can reach us. Click on “Need Help? Chat Now”, and a customer support person will immediately begin chatting with you. There is also a Shortcut to Live Chat in your menu, and any new messages will show up with a live chat notification on the menu icon to alert you to a response from our team. Many players prefer the live chat over telephonic contact because the conversation goes at the player’s pace, players can refer back to the whole conversation and the entire conversation is recorded and documented. There’s also the possibility of attaching important documentation and screenshots, which can save time and hassle.

We also offer you an email contact address. Perhaps if you have more detailed questions, then, by all means, feel free to send us an email at support@casigo.com. Email response time is not instantaneous like Live Chat, but it's definitely a good way to write down all the details related to your query and most can be responded to within 24 hours.

If you are a part of our VIP Honors Club then help is one step closer. As you move up VIP tiers you will have first-hand experience of a tailored team ready to assist you any way they can. At the top of the levels lies your Dedicated VIP host to whom you will have a direct contact link with.

We also welcome your thoughts and comments on how you’re enjoying your CasiGO experience so feel free to contact us. CasiGO prides itself on giving every player first-class customer service and attention. Our friendly and knowledgeable team of agents are available to support and assist you in any way they can and as they speak multiple languages, you’ll never be lost for words. We’d love to get to know you, so call us and let’s get acquainted.